Whether the fire was an hour ago or the smell has been hanging around for months, the conversation starts the same way.
['You reach a person who works fire losses, not a call center script. We ask what burned, when, whether the house is secured, and where the utilities stand — questions that determine what has to happen first. If the situation is urgent, we start arranging the securing visit on that call.', 'If it is not urgent — lingering odor, a claim in progress, a question about what is salvageable — you get straight answers and an honest read on whether you need us at all. No pressure either way. The number is 801-515-0640, and it is answered around the clock.']
Tell us what happened and where the damage is.
